Support

In order for us to calculate your bios or hard disk password, we will either need the error code that is displayed on the screen, or the laptop's serial number. Simply find your laptop manufacturer below to find out which applies to you, and whether your model is supported.

1) For Dell:

-If your laptop shows you the white/grey password screen (as seen in the "service tag in password screen" image below), you must provide us with the service tag number.

-For inspiron 700m and 710m please send the service tag from bottom of laptop. If you don't find it there then press ESC upon startup and it will be shown for about 1-2 seconds together with other technical info about the laptop.

There are some Dell models like the Inspiron 1000, 1501, Latitude X200, X300 and Vostro 1000 which don't have a common grey password request screen and have a Phoenix BIOS. The procedure for these laptops is as follows (shown in "servide tag in bios" image below):

-press f2 upon startup to enter bios

-enter any password 3 times

-it will show you [xxxxx] containing 5 digit error code - that code is what you must provide us with so that we may generate your password.

2) For Acer, Compaq, HP, Asus, Samsung:

Press F2 (sometimes F10) on startup to enter the BIOS. After 3 wrong password attempts the laptop will give you a 5/6 digit error code - that code is what you must provide us with so that we may generate your password.

3) For Fujitsu Siemens:

Most of the models (Lifebooks) can be unlocked by entering 3 special passwords one after the other. After the third entry the laptop will give you a string of digits like this: xxxx-xxxx-xxxx-xxxx. That string of digits is what you must provide us with so that we may generate your password.

Important!!! Do this only once, because the numbers change each time you enter the sequence and we will need the last numbers in order to generate a valid password.

-first password: 3hqgo3 the laptop will say wrong password

-second password: jqw534 the laptop will say wrong password

-third password: 0qww294e the laptop will say wrong password. It will then provide you with the string of digits that you must send to us.

Important! The sequence is only valid for a standard US QWERTY keyboard layout. German laptops have QWERTZ and French
laptops have AZERTY layout. You will need to adjust the passwords accordingly.

Some Fujitsu Siemens laptops don't show any string of digits using the 3 password system above. For these models please press ESC on the startup screen and the 8 digit Notebook ID will be shown together with other technical info about the laptop.

4) For Sony laptops:

Press F2 (sometimes F10) on startup to enter the BIOS. After 3 wrong password attempts the laptop will either give you:

1) 4 digit error code (old machines)

2) System disabled message and [000000] (some type of error code). We will need both the error code as well as the laptop serial number. The laptop serial is made up of 8 digits followed by 7 digits and is located on a sticker beneath the laptop, as shown in the last picture.

If no serial number can be found beneath the laptop, then press ESC upon startup. The code will be shown for about 1-2 seconds together with other technical info about the laptop. That code is what you must provide us with so that we may generate your password.

3) or a onetime password dialog box (shown below). A "onetime" password provides you with a key that changes every time you reboot the laptop. This means that if you send us the key, you MUST keep the laptop on at that same screen until we send you back your password. because the password we send you must match the key. If you restart the laptop, you will get a new key so the password yu receieve wont match, and therefore wont work. Once you receive the password and enter it, then the laptop will be unlocked and you can turn it on/off as you normally would. The laptop should be connected to a power supply while you wait for your password, just to make sure that the battery doesnt die while you wait for your password.

5) Laptop/Notebook Hard Disk Password:

Usually a laptop will only have it's bios password enabled. However there are times when it might require the hard disk password, or both the bios AND hard disk passwords.

So how can you tell if you need a bios password or hard disk password?

1) If you were prompted for a second password after entering your bios password, your bios password has been disabled. However, you will now require a hard disk password.

2) The error message might specifically mention that the hard disk requires a password, as seen in the screenshot below, taken from a Dell laptop.

3) Unplug the hard disk and boot up the laptop. As it boots up, try accessing the bios.
- If you cannot access the bios, then you have a BIOS password enabled.
- If you can access the bios, then you know for certain that the password is not for the bios, but rather the hard drive.

Our hard disk password recovery service works the same as our bios password recovery service. You simply send us the error code or serial number that the laptop displays, and we can use that to calculate your password.

Supported Models
We can currently retrieve the hard disk password for all any make/model which displays an error code (EXCEPT IBM drives). This includes Dell, Acer, Asus, Compaq, Fujitsu, Gateway, HP, Toshiba, Packard Bell, Samsung, Sony, and more. Some laptops will require that you enter a few bad password attempts before they display their error code. Others, such as Dell, will show you the password prompt upon bootup.