Support

In order for us to calculate your password, we will need your laptop's serial number. There are several different ways to get the serial number depending on the make of the laptop. So just follow the instructions below. Once you have the serial number, make sure to include it on the order form.

1) For Dell:

-If your laptop shows you the white/grey password screen (as seen in the "service tag in password screen" image below), you must provide us with the service tag number.

-For inspiron 700m and 710m please send the service tag from bottom of laptop. If you don't find it there then press ESC upon startup and it will be shown for about 1-2 seconds together with other technical info about the laptop.

There are some Dell models like the Inspiron 1000, 1501, Latitude X200, X300 and Vostro 1000 which don't have a common grey password request screen and have a Phoenix BIOS. The procedure for these laptops is as follows (shown in "servide tag in bios" image below):

-press f2 upon startup to enter bios

-enter any password 3 times

-it will show you [xxxxx] containing 5 digit error code - that code is what you must provide us with so that we may generate your password.

2) For Acer, Compaq, HP, Asus, Samsung:

Press F2 (sometimes F10) on startup to enter the BIOS. After 3 wrong password attempts the laptop will give you a 5 digit error code - that code is what you must provide us with so that we may generate your password.

3) For Fujitsu Siemens:

Most of the models (Lifebooks) can be unlocked by entering 3 special passwords one after the other. After the third entry the laptop will give you a string of digits like this: xxxx-xxxx-xxxx-xxxx. That string of digits is what you must provide us with so that we may generate your password.

Important!!! Do this only once, because the numbers change each time you enter the sequence and we will need the last numbers in order to generate a valid password.

-first password: 3hqgo3 the laptop will say wrong password

-second password: jqw534 the laptop will say wrong password

-third password: 0qww294e the laptop will say wrong password. It will then provide you with the string of digits that you must send to us.

Important! The sequence is only valid for a standard US QWERTY keyboard layout. German laptops have QWERTZ and French
laptops have AZERTY layout. You will need to adjust the passwords accordingly.

Some Fujitsu Siemens laptops don't show any string of digits using the 3 password system above. For these models please press ESC on the startup screen and the 8 digit Notebook ID will be shown together with other technical info about the laptop.

4) For Sony laptops:

Press F2 (sometimes F10) on startup to enter the BIOS. After 3 wrong password attempts the laptop will either give you:

1) 4 digit error code (old machines)

2) System disabled message and [000000] (5 digit error code). Send us the (8+7 digit) serial number on the laptop. If no serial number can be found beneath the laptop, then press ESC upon startup. The code will be shown for about 1-2 seconds together with other technical info about the laptop. That code is what you must provide us with so that we may generate your password.

3) or a one time key dialog box (shown below). A "one time" key dialog means that the key changes every time you turn on the laptop and attempt the procedure again. This means that if you send us the key, you MUST keep the laptop on at that same screen until we send you back your password. Should you turn off the laptop after having sent us the "one time key", the password we send you won't work because your key will have changed. Once you receive the password and enter it, then the laptop will be unlocked permanently and you can turn it on/off as you normally would. The laptop should be connected to a power supply while you wait for your password, just to make sure that the battery doesnt die while you wait.